Delivery Policy

Delivery Policy for Physical Products

Thank you for choosing Deverra Technologies for your online shopping needs. This Delivery Policy outlines the terms and conditions regarding the delivery of products ordered through our website, www.deverra.me. By placing an order with us, you agree to adhere to the policies mentioned below.

1. Order Processing and Dispatch: 
   1. Order Processing: Once you place an order on our website, it will be processed within 1 business days, excluding weekends and public holidays.
   2. Order Confirmation: After processing your order, we will send you an order confirmation email with the details of your purchase, including the order number, items ordered, shipping address, and estimated delivery time.
   3. Dispatch: We strive to dispatch your order as quickly as possible. Our estimated dispatch time is 3 business days after order processing, subject to product availability.
2. Shipping Options: We offer delivery only in Bahrain
3. Delivery Time:
   1. Estimated Delivery Time: The estimated delivery time for your order will be mentioned during the checkout process and in the order confirmation email. Please note that this is an estimate and actual delivery times may vary depending on factors beyond our control, such as weather conditions, customs delays, or logistical issues.
   2. Delays: In the event of unexpected delays, we will make every effort to notify you promptly and keep you updated on the status of your order.
4. Tracking and Delivery:
   1. Tracking Information: Once your order has been dispatched, we will provide you with a tracking number and relevant tracking information. You can use this information to track the progress of your delivery through our website or the designated shipping carrier’s website.
   2. Delivery Attempts: The shipping carrier will make reasonable attempts to deliver the package to the provided shipping address. If unsuccessful, a delivery attempt notice will be left, and you may need to contact the shipping carrier to arrange for redelivery or pickup as per their policies.
   3. Address Accuracy: It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We are not liable for any delays or failed deliveries resulting from incorrect or incomplete address information provided by you.
5. Damaged or Lost Shipments:
   1. Damaged Shipments: If you receive a package that appears to be damaged, please contact us within 3 days of delivery and provide photographic evidence of the damage. We will work with you to resolve the issue and, if necessary, initiate a claim with the shipping carrier.
   2. Lost Shipments: In the event that your package is lost in transit, please notify us immediately. We will launch an investigation with the shipping carrier and take appropriate action to locate your package or arrange for a replacement or refund.
6. Returns and Refunds: Please refer to our separate Returns and Refunds Policy for detailed information on the process and conditions for returning products and seeking refunds.
7. Contact Information: If you have any questions or concerns regarding our Delivery Policy, please contact our customer support team at support@deverra.me or +973 3729 0137. We will be happy to assist you.

Delivery Policy for Digital Products

All products available for purchase on deverra.me are digital products and delivered via digital download only. No physical products are shipped for digital products. All of the software/ template/ pdf etc offered for sale on deverra.me are digital products.

 Your file(s) will be available to download once payment is confirmed. There will be an opportunity to download right after checkout is complete and payment is received. Download link(s) for product(s) purchased will also be emailed to the email address customer used in the checkout process. Please note, that all digital downloads are tracked in terms of the location of download (via IP Address) and time of the download in order to prevent software fraud.

Once you download the file you purchased, you are responsible for the safekeeping of the file. So I recommend making a backup copy of the original download and separate backup copies as needed for when you make any changes to the code or design.